Manor Park Surgery

In the interest of all our patients we operate a strict code of confidentiality at all times in accordance with Caldicott Guidelines and the Data Protection Act. No access to patient information will be given outside of these guidelines. Every use of patient identifiable information must be lawful. A person in each organisation handling patient information should be responsible for ensuring that the organisation complies with legal requirements. All our staff, both clinical and non-clinical, have been made fully aware of their responsibilities and obligations.

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.

If you have a concern or would like to make a complaint, please either telephone or write to Clare Bellini (practice manager). We do have a complaints procedure in place, details of which are displayed in the waiting area in reception. If you feel you cannot raise your concerns or make a complaint direct to the surgery, please write to the Complaints Manager at Leeds PCT (North West House, West Park Ring Road, Leeds, LS16 6QG) or telephone 0113 305 7370. The manager will discuss the options open to you which include your right to ask the Healthcare Commission to review your case.

We operate a zero tolerance policy at the practice. If you act violently, either verbally or physically, towards any member of staff, you will be removed from our list and provided with an explanation as to the reason why.