Coronavirus (Covid19) Guidance

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Non-urgent advice: WARNING!

If you have a new continuous cough, a high temperature (37.8 or more) or a loss of taste or smell, PLEASE DO NOT attend the surgery unless instructed by a clinician.

We would urge patients to keep themselves up to date with the latest information about the current coronavirus outbreak by visiting nhs.uk

Non-urgent advice: Visiting the practice

Our Practice – The surgery is now closed to all patients who do not have a pre-arranged appointment. We are asking patients to come to the main entrance and use the intercom to talk to our reception team. We will ask all patients to wear facemasks before entering the building for appointments as well as making use of our hand sanitizers. We have enforced social distancing of 2 metres by displaying clear signage and by removing most chairs from our waiting areas to ensure we are in keeping with guidelines. All of our staff are wearing facemasks and washing their hands thoroughly at regular intervals throughout the day. The areas within the practice are cleaned thoroughly after each patient including clinical rooms, chairs, door handles and those places multiple people are likely to have touched.

Appointments

As in other parts of the NHS the practice is making difficult choices about how best to protect patients and our team. With immediate effect the following types of appointments will not be available until further notice:

​- Spirometry

We are hoping to reinstate this type of appointment as soon as is safe to do so.

​For patients with chronic diseases such as asthma, COPD and diabetes some monitoring will be attempted over the phone. We accept that not all aspects of your review can be undertaken over the phone and so a face to face appointment will be arranged if necessary.

If you do have an appointment, you will need to confirm you do not have any a new persistent cough, a temperature of more than 37.8C and no change to your taste or sense of smell. If you have an appointment booked, and test positive for Covid, please contact the surgery to  cancel this appointment as soon as possible.

All GP appointments will be booked initially as a telephone consultation. You will be given an appointment time as normal. The GP will telephone you as close to that time as possible, discuss your issues, and suggest any appropriate actions. Rest assured that if the GP thinks you need a face to face appointment and it is safe for you to do so, you will be seen in person.

Fit Notes / Sick notes / Med3s

If you require a fit note as a result of Covid-19 you do not need to speak to the GP practice. NHS111 are providing this service.

Please click on the link and follow the instructions: https://111.nhs.uk/isolation-note/

Prescriptions

You can order your prescription online through the SystmOnline or NHS apps, and we strongly recommend that patients use these services.

We encourage all patients to use the online services to manage and order their medication, we do however appreciate this is not an option for everyone. Alternatively you should contact your pharmacy to order repeat prescriptions.

Ways you can help

  • Download the NHSApp – We strongly recommend all patients download the NHSApp onto their smartphone. You can use this app to book appointments and order repeat prescriptions.
  • Keep up to date with official information – the best sources of information is nhs.uk/coronavirus and gov.uk/coronavirus and follow the guidance.
  • Follow basic hygiene rules – Wash hands your hands often for at least 20 seconds using soap and water, always wash your hands when you get home or into work, use hand sanitiser gel if soap and water are not available. Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze, put used tissues in the bin immediately and wash your hands afterwards.
  • Avoid close contact – try to distance yourself from people who have symptoms of coronavirus.
  • Don’t visit the practice unless you are invited by a GP – use phone, online services, or smartphone apps to contact us or other NHS services.
  • Care for others – If you’re able try to help out your family, friends and neighbours
  • Don’t panic and don’t spread misinformation – This is a serious situation for all of us, but if we pull together, we will get through it.

Advice for people at high risk

If you’re at high risk of getting seriously ill from coronavirus, read the full advice on protecting yourself if you’re at high risk from coronavirus on GOV.UK.

Click here for the latest information and access to testing

How to contact us

Our phone lines are still open, call the usual number 0113 239 4416.

You can use our online services, or smartphone apps to do things like book appointments and order repeat prescriptions.

You can email us on reception.manorparksurgery@nhs.net if you have a question or to send us information about your condition.

It is very likely that you may have to wait longer on telephone, for appointments and prescriptions, we would ask patients to be particularly understanding of the issues facing the practice at this difficult time.