Appointments

On the day appointments

To request an urgent appointment for today (Monday to Friday):

  • Phone us on 0113 2394416, Monday to Friday from 8am to 6.30pm (please note our appointments are released at 8am)
  • Visit the surgery and speak with a Care Navigator, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We have a range of appointments available. There are also extended access appointments for services such as Physiotherapy at other local practices.

Routine appointments

To request a routine appointment

  • Online via our website Monday to Friday. We will respond within 48 working hours
  • Phone us Monday to Friday from 8am-6.30pm
  • Visit the surgery and speak with a Care Navigator, Monday to Friday during 8am-6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you which may be a service outside of our practice.

Your appointment

Which ever way you choose to contact us, we may offer you a consultation:

  • Face to face at the surgery
  • By telephone

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • If you would prefer to consult with the doctor or nurse by phone, or by face-to-face (a face to face appointment may be required for certain issues)
  • If you need an interpreter. Please note a family member cannot interpret for you in a consultation.
  • If you have any other access or communication needs.

Home visits

If you are housebound and need an appointment, we will triage and if suitable will carry out a home visit. We may call you before the visit by telephone to understand your needs in detail.

To request a home visit, it’s helpful if you phone the practice before 10am.

Other appointment information

All consultations are by appointment only.
You can make appointments in person, by requesting them online, by telephone, or in person at the reception desk.

Please note that all calls, incoming and outgoing, may be recorded for quality and safety purposes.

To help us provide you with the best possible care, we ask that you give as much information as you can when booking. This helps us to assess clinical priority and ensure that you see the correct professional at first contact.

Our staff are trained to manage your personal details in a sympathetic and confidential manner. Please help us to help you by giving the required information when asked.

We have a range of appointments available. There are also extended access appointments in the evenings and weekends at The Gables Surgery.
You can use our online consultation portal to submit admin requests (such as for sick notes, forms/medicals) as well as non-urgent medical requests.

Please give specific, detailed information and fully answer all the questions. Please explain any symptoms, what is concerning you and what help you would like. Giving us full and detailed information helps us give you accurate, appropriate advice back.

We will triage your request and respond within 48 working hours; please DO NOT use this form if your request is urgent. Instead use NHS 111 online, call 111 or call the surgery on 0113 2394416.

A GP will triage your request. Your response will explain the next appropriate action. This could be a self-help suggestion, signposting to a more relevant service, or arranging an appointment.
What is an Emergency?

If at any time, any patient experiences the symptoms below and you feel it is serious and cannot wait, call 999.

Emergency symptoms include;
Chest pain
Severe abdominal pain
Vomiting blood
Breathlessness
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Which ever way you choose to contact us, we may offer you a consultation:

– face to face at the surgery.
– by telephone
Please do not contact the Practice about booking cancelling or changing your arranged hospital appointments.
Contact the hospital directly. If you need to book, cancel or change a hospital appointment you should contact the hospital. 
Find a hospital
 
Use NHS e-Referral online 
You can also use the ‘NHS e-Referral’ system, to book cancel or change your appointment. It’s fast, convenient and secure.
Book an appointment using the NHS e-Referral Service
Who is the service for
We only offer home visits to patients who are genuinely housebound due to a medical problem. The final decision on who gets a home visit rests with the GP.

How to arrange a home visit
Please call reception before 11.30am, they will ask you some basic details so that the GP can make a decision on suitability for a visit.
The GP may call you back if they think an alternative form of consultation is more suitable.

Our visiting times
Doctors generally do our home visits between 12:00 and 14:00.

Our Practice Boundary
When registering new patients we advise that although we are happy for patients to be registered with the practice who live outside of our boundary, we are unable to provide home visits should your home be outside of this boundary. Please use this helpful link to see if you are within our boundary for visits Map Page (primarycare.nhs.uk).
To cancel your appointment:
– use your NHS account (through the NHS website or NHS App)
– phone us on 01132394416

If you are late for an appointment, you may be asked to re-book.
Please tell us:
– if there’s a specific doctor, nurse or other health professional you would prefer to respond
– if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
– if you need an interpreter
– if you have any other access or communication needs.
We are generally very happy for patients to bring with them a carer, relative or even a friend. It often helps, when they know you well, in undertaking our assessment, leading us more quickly to make an accurate diagnosis and help you more.

Also, they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally, we might ask for them to leave but this would be unusual.
We will always respect your privacy, dignity, religious and cultural beliefs. Particularly when intimate examinations are advisable. These will only be carried out with your express agreement, and you will be offered a chaperone to attend the examination if you so wish.

You can request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know). Or at any time during the consultation.
You have the right to accept or refuse treatment that is offered to you.

You have the right not to be given any physical examination or treatment unless you have given valid consent.

If you do not have the capacity to consent, a person legally able to act on your behalf must provide consent on your behalf. Or the clinician has decided the treatment is in your best interests.

Before any examination or treatment, your valid consent (agreement to the course of action) is needed. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. Your healthcare professional will discuss these options with you.
If you think that you may have an infectious disease, please inform reception. This will enable us to make arrangements during your visit to protect you, other patients and our staff
During your care, a doctor may need to examine you to provide you with the best care. Occasionally this may involve an examination of intimate areas.

We understand that this can be stressful and embarrassing.

If this sort of examination is necessary:
– we will explain to you why the examination is necessary and give you the opportunity to ask questions.
– we will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
– we will get your permission before carrying out this examination. You will be offered a chaperone.
– we will always respect your privacy during the examination.

Your healthcare professional will be happy to discuss any concerns you may have.
We do provide medical examinations for purposes such as employment, travel, driving, and sports.

These private appointments are longer than routine appointments.

You will be charged for these examinations as they do not form part of NHS Services. Please check the fee when you arrange any such examination.