The Summary Care Record is a national electronic record which contains information about your current medication and any allergies or adverse reactions that you may have.

Sharing enables a clinician to get a full picture of all elements that affect your treatment.

Data shared with who and why?

Many GP practices in Leeds, the out of hours on-call Doctor service and any other organisation who uses the SystmOne (S1) clinical system.

This means that if we refer you to a service that is already using S1, the person you go and see will have access to your full GP record and visa versa. This allows for safer care and means you have to repeat your storey less often.

What is shared?

All data unless specific items are marked as private.

How is the data shared?

Access is restricted to NHS Smartcard holders in Hospitals, Out of Hours Services, Community Health and GPs.

How is consent given?

Initial implied consent with explicit consent for a share in and out at each organisation.

How do I get more information?

For further detailed information on how the record sharing works in our system please read the TPP patient leaflet.

We are in the process of asking your sharing preferences regarding your full detailed electronic record. We are telling you about this, as you have a choice to make. You can choose to share or not to share your full electronic record with other NHS care services where you are treated and whether we can view records held by those other services.

If you choose to make your record shareable, your clinical details will only viewable by clinical teams who are treating you.

Each clinical team which cares for you now or in the future will ask your permission to view your shared record. You can also ask for part of your record to be made private – not shareable. All record accesses are recorded and auditable. If you choose not to make your records shareable, we will respect your wishes and will do our best to make your care safe and efficient. However, denying the clinical teams caring for you the ability to access important clinical details could compromise your care.

You Have Two Choices:

• • Sharing Out – This controls whether your full electronic patient record can be shared with other NHS care services where you are treated.

Let us know if your records should be Shareable or Not Shareable.

• • Sharing In – This controls whether you agree for this service to view the information you’ve agreed to share at other NHS care services.

Let us know if we can view your shared record from elsewhere or if you do not want it to be viewable to us.

In the event of an emergency: In certain circumstances, such as if you are unconscious or there is a court order, healthcare staff may look at your record without asking you. If they have to do this, a note will be made on your record. If we share information without your permission, we will make sure that we keep to the Data Protection Act 1998, the NHS confidentiality code of practice and other national guidelines on best practice.

If you are registered with us this is how you can view your GP medical records online

Data shared with who and why?

SystmOne online access by patients to your own GP record.

What is shared?

Most Data.

How is the data shared?

Via the internet and mobile phone and tablet apps using username and password provided by the practice.

How is consent given?

You apply for access via the reception desk. The Dr has the option to accept or deny patients request to access record. We only deny access in exceptional circumstances.

This GP practice is taking part in the National Diabetes Audit which is an important national project about diabetes care and treatment in the NHS

 

This GP practice is taking part in an important national project about diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).

To take part, your GP practice will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For further information about how your information is used please see the NDA patient information leaflet. Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

How we collect information about you and how that information may be used

Overview

All the health care professionals that look after you maintain records about your health and any treatment or care that you have previously received. This includes hospitals, GP surgeries, walk-in clinics etc.

NHS health records may be electronic, paper-base or a mixture of both and we will ensure that all your information is kept confidential and secure.

Information which this GP Practice holds about you may include:

• Details about you, such as your address, carer, legal representative, emergency contacts
• Any contact the surgery has had with you in the past, such as appointments, clinic visits, emergency appointments, etc.
• Notes and reports about your health
• Details about your treatment and care
• Results of investigations such as laboratory tests, x-rays etc
• Relevant information from other health professionals, relatives or those who care for you

Your records are used to ensure you receive the best possible care. Information held about you may also be used to help protect the health of the public and for a clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to make sure that individual patients cannot be identified. Occasionally your information may also be requested for research purposes. The practice will always ask for your consent before agreeing to do this.

Identifying patients’ health risks

Risk identification tools are increasingly being used in the NHS to help understand a patient’s risk of suffering from a particular condition in the future. As once we know this we can offer preventative intervention.

Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by NHS England. Risk stratification enables your GP to focus on preventing ill health and offer you additional services to help you not to become ill in the future. Please note that you have the right to opt-out of your data being used in this way.

Medicines Management

The Practice may carry out reviews of the medications prescribed to its patients to ensure that all patients are receiving the most appropriate, up to date and cost-effective treatments.

How Do We Maintain The Confidentiality Of Your Records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

• Data Protection Act 1998
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• Health and Social Care Act 2012
• NHS Codes of Confidentiality, Information Security and Records Management
• Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others, involved in your care, have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

Who Are Our Partner Organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

• NHS Trusts/Foundation Trusts
• GPs
• NHS Commissioning Support Units
• Independent contractors such as dentists, opticians, pharmacists
• Private sector providers
• Voluntary sector providers
• Ambulance Trusts
• Clinical Commissioning Groups
• Social Care Services
• Health and Social Care Information Centre (HSCIC)
• Local Authorities
• Education Services
• Fire and Rescue Services
• Police & Judicial Services
• Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Access To Personal Information

You have a right, under the Data Protection Act 1998, to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

• Your request must be made in writing to the GP – for information from the hospital you should write direct to them
• There may be a charge to receive a printed copy of the information
• We are required to respond to you within 40 days
• You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Objections/Complaints

Should you have any concerns about how your information is managed, please contact our Practice Manager at “Practice Address here”. If you are still unhappy, following a review by the Practice you can complain to the Information Commissioners Office (ICO) via their website, email: casework@ico.org.uk, Tel: 0303 123 1113 (local rate) or 01625 545 745.

Cookies

We do not use cookies on this website.

Change of Details

It is important that you tell the person treating you if any of your details, such as your name or address, have changed or if any of your details such as date of birth is incorrect so that we can amend this. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

Notification

The Data Protection Act 1998 requires organisations to register the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioner’s website. The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is Dr Gilmore (on behalf of Manor Park Surgery)

Complaints

Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at “Practice Address here”. If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO) whose contact details are: website: www.ico.org.uk, email: casework@ico.org.uk, Tel:0303 123 1113 (local rate) or 01625 545 745.

Information about the practice being a registered provider by the Care Quality Commission

Overview

Under the Health and Social Care Act 2008 every registered provider must have a Statement of Purpose that includes the required set of information about our service. The Statement describes:

• The Provider’s aims and objectives in providing the service
• The kinds of service provided
• The health or care needs the service sets out to meet
• The locations where the services are actually provided or provided from
• Details from the provider including their legal status, and any manager, including the ‘address for service’ for all registered persons

Manor Park Surgery – Statement of Purpose

You can share your experience of using our services with the Care Quality Commission here.

We welcome compliments, feedback and complaints for improvements to our services

We are always seeking to enhance our service and welcome compliments, feedback and complaints for the improvement of the practice and the website. You can send us a letter to our address:

Practice Manager, Manor Park Surgery, Bellmount Close, Bramley, LS13 2UP

You Can Also Send Feedback Online:

• If you register for online booking you can also make suggestions about the service given by the practice.

Compliments, Feedback and Complaints

Our Aim

Our aim is to provide the highest possible level of care to our patients. We will always be willing to hear if there is any way that you think we can improve.

Making a Compliment, Feedback or Complaint

The Practice Management and Partners encourage compliments, feedback and complaints about the service you have received at this practice. You can write to us or print and fill out this form. This form is also available behind our reception desk. Alternatively, you can email us on reception.manorparksurgery@nhs.net.

When Should I complain?

We hope that most issues can be sorted out quickly and easily, often when they arise and with the person connected. If your issue cannot be sorted out this way and you wish to make a complaint, we would like you to let us know as soon as possible—this will allow us to establish what happened more easily. Please let us have the details of your complaint; 1) within 6 months of the incident that caused the problem; or 2) within 6 months of discovering you have a problem, provided that is within 12 months of the incident. The time limit can sometimes be extended, so long as its still possible to investigate the complaint.

What we will do

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. Therefore we will acknowledge receipt of your complaint within 3 working days, and aim to have looked into your complaint within 25 working days of receipt. We shall then be in a position to offer you an explanation, or a meeting with the people involved.

When we look into your complaint we shall aim to:

• Find out what happened and what went wrong
• Make sure you receive an apology, where appropriate
• Identify what we can do to make sure the problem doesn’t happen again

At the end of the investigation your complaint will be discussed with you in detail in writing.

Complaining on behalf of someone else 

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable of providing this.

What you can do next

If you have a problem, we hope that you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice. However this does not affect your right to approach the NHS England if you feel you cannot raise your complaint with us or you are dissatisfied with the way we are dealing with your complaint.

Please visit NHS England » How do I feedback or make a complaint about an NHS service? to find out more information and to submit your complaint or feedback.

Please remember: following our formal reply to your complaint, you can discuss with us any matter you feel remains unresolved, or request a face to face meeting. If you have received a final response from Manor Park Practice and remain dissatisfied with the response to your complaint you have the right to raise your complaint with the Parliamentary and Health Service Ombudsman. Telephone 0345 015 4033 website http://www.ombudsman.org.uk/make-a-complaint

 

All patients’ records on file or computer are completely confidential. The practice complies with the Access to Medical Records Act, the Data Protection Act and the Freedom of Information Act. Access to patient records is limited to health professionals and administration staff who are bound by a code of confidentiality. In order to maintain confidentiality, test results will only be given to the patients themselves or parents of minors unless consent has been given and recorded in the patient’s notes or legal measures are in place to divulge information to a named individual.

The freedom of information act is an Act of Parliament of the Parliament of the United Kingdom that creates a public “right of access” to information held by public authorities

 

Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by Manor Park Surgery. It is a description of the information about our Doctors and the Practice, which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are all free unless otherwise indicated within each Class. (Where information is provided at a cost the charges are as below).

How is the information made available?

The information within each Class is currently available via this website, in our information folder in reception and can be requested in hard copy from reception (There will be a small charge for photocopies of documents).

Your rights to information

In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about the practice and the partners under the NHS Openness Code 1995.

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.

From January 1st 2005 General Practitioners have been obliged to respond to requests about information that they hold, that is recorded in any format. These rights are subject to some exemptions, which have to be taken into consideration before deciding what information can be released.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the practice secretary to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

The Patient Experience Manager, Manor Park Surgery, Bellmount Close, Bramley, LS13 2UP.

Please Click Here for our complaints section.

Classes Of Information

All information at Manor Park Surgery is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are for the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:

Who We Are

Details of the practice, organisational structures and key personnel can be found in the practice profile in our patient information folder. The practice adheres to the National General Medical Services contract. The contract is with the NHS England.

The practice aims to follow National Institute for Clinical Excellence (NICE) and National Health Service guidelines. Copies of these can be found on the NICE website or the Department of Health website.

The NHS is a very large part of the public sector. It is possible to find out information about practices, Primary Care Trusts and other NHS services in your area by using NHS Choices Website. A full list of local General Practices can also be found there.

The full names of the GPs are listed in the introduction to this scheme, the practice leaflet and practice profile. As can be seen from the profile we employ a practice manager, practice nurses and a full range of administrative staff.

Our Services

The range of services we provide includes:

• Cervical cytology
• Child health surveillance
• Contraceptive services
• Immunisations
• Chronic disease management
• Minor Surgery
• ENT clinic
• Access to district nurse, midwife and health visitor
• Out of hours cover is currently provided by NHS111.

Financial information

Funding details and charging policies:

• The practice receives money from NHS England according to its contract in exchange for providing services for patients.
• The practice also charges for certain services which are not provided within the NHS.

Regular publications and information for the public

Guidance and information leaflets

Complaints

If you wish to make a complaint about any aspect of our service you should first contact:

The Practice Manager Manor Park Surgery, Bellmount Close, Bramley, LS13 2UP. 0113 239 4416

The complaints procedure can be found on this website, on the notice board in reception, and in the patient information folder.

Our policies and procedures

Policies and procedures for use within the practice include, but are not restricted to: data protection; prescribing and prescription; and health and safety.

This Publication Scheme

In this class, we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management. We will also publish any proposed changes or additions to publications already available.

Cost of Information

We will charge you only for hard copies or the transfer of media onto external devices. Some information is available free, but for others, there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

1. Via the practice intranet – photocopying charges only.
2. Leaflets – leaflets on services we offer to the public, health advice leaflets and information regarding complaints/suggestions and Access to data are available free of charge from reception and can be viewed in our patient information folders.
3. “Glossy” or other bound paper copies, CD Rom, video or other mediums, are not currently available from the practice.

The charges will be reviewed regularly.

Useful Resources

Websites

Information Commissioner website.

Publications

Freedom Of Information Act 2000.

NHS England Contracting.

Copyright

Material available through this Publication Scheme is subject to the copyright of this General Practice unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. See HMSO Guidance Notes.